At Somiano, we want you to absolutely love every piece in your collection. If something isn't quite right, we're here to help make it perfect.

Our Promise to You

We carefully inspect every piece before it reaches you, and we ask for the same care when returning items:

Your jewellery must be:
• Returned in its original Somiano packaging
• In pristine, unworn condition with no signs of wear, stains, or odours
• Free from any damage or alterations

Please note: Personalised engravings and custom sizing cannot be returned or exchanged, as these pieces are created uniquely for you.

Earrings & Piercings

For your health and safety, all earrings, ear cuffs, and piercing jewellery are final sale with no change of mind returns or exchanges.

However, if you receive a faulty or incorrect earring, we'll absolutely make it right. Simply email us at hello@somiano.com.au within 7 days of delivery, and we'll arrange a replacement or refund for you.

Exchanges Made Easy

Found the perfect style but need a different size? We've got you covered.

For all jewellery:
• Exchange within 30 days of delivery
• Simply cover return shipping costs (we don't provide prepaid labels)
• Original shipping charges are non-refundable

How it works:
Before sending anything back, please reach out to our lovely customer service team - we're here to guide you through the process. Once we receive your beautiful piece back, we'll process your exchange and have your new item on its way within 5 business days.

Refunds with Care

Sometimes a piece just isn't meant to be, and that's perfectly okay.

What's eligible:
• All items returned within 30 days of delivery
• Items in original condition and packaging
• Refunds processed to your original payment method

Our process:
Before returning, please contact our customer service team first. Once we receive your jewellery back in perfect condition, we'll process your refund within 7 business days.

For complete order returns, please note that initial shipping costs will be deducted from your refund. Priority processing, gift cards, premium packaging, and shipping fees are not refundable.

Questions?

Our customer service team is always here to help make your Somiano experience beautiful. Don't hesitate to reach out before sending anything back - we love to chat and find the perfect solution for you.

Because every woman deserves jewellery that makes her feel extraordinary.